FAQ

What HVAC services does Empire Heating & Cooling offer?

Empire Heating & Cooling provides a range of HVAC services, including heating and cooling repair, replacement, installation, and maintenance for furnaces, air conditioners, and heat pumps. We serve both residential and commercial customers.

Where do you provide your HVAC services?

We provide HVAC services in Billings, Lockwood, Laurel, and the surrounding areas of Montana. Our coverage extends to a 200-mile radius, helping homeowners and businesses maintain year-round comfort.

How can I schedule an HVAC service appointment with Empire Heating & Cooling?

Scheduling an HVAC service appointment is easy! Simply call our Billings office, fill out our contact form, or request a free estimate, and our team will confirm your preferred time.

Do you offer emergency HVAC repair services in Billings?

Yes, we provide 24/7 emergency HVAC repair services in Billings and the surrounding areas. We respond quickly when your furnace or air conditioner malfunctions, restoring comfortable indoor temperatures as quickly as possible.

What residential HVAC services do you offer?

For residential HVAC, we offer system installation, furnace and air conditioning repair, troubleshooting, seasonal maintenance, upgrades, and inspections to keep your home’s heating and cooling systems reliable and comfortable year-round.

What commercial HVAC services do you offer for businesses?

Our commercial HVAC services include installation, repair, and maintenance for offices, retail spaces, industrial facilities, and multi-tenant buildings. We focus on improving comfort and efficiency while minimizing downtime and operational disruptions.

Do you provide free HVAC estimates?

Yes, we offer free HVAC estimates. You can contact us to schedule a visit, discuss your heating or cooling needs, and receive a clear, no-obligation quote.

Are your HVAC technicians licensed and insured?

Yes, our HVAC technicians are both licensed and insured, ensuring that every installation, repair, and maintenance visit is carried out safely and correctly, in accordance with Montana regulations.

How often should my HVAC system be serviced?

For most homes, your HVAC system should be serviced at least once a year, and ideally twice—once in the spring for air conditioning and once in the fall for heating. Regular servicing helps maintain efficiency, reliability, and warranty coverage.

How do I know if I need HVAC repair or a full replacement?

For most homes, your HVAC system should be serviced at least once a year, and ideally twice—once in the spring for air conditioning and once in the fall for heating. Regular servicing helps maintain efficiency, reliability, and warranty coverage.

What are the common signs my furnace needs repair?

Common signs that your furnace needs repair include unusual noises, frequent cycling, weak airflow, cold spots in your home, burning smells, a yellow pilot flame, or rising energy bills despite unchanged furnace runtime.

What are the common signs my air conditioner needs repair?

Your air conditioner may need repair if it blows warm air, struggles to start, runs constantly, leaks water, makes grinding or squealing noises, emits unpleasant odors, or shows increased electricity usage.

Do you offer HVAC maintenance plans in Billings?

Yes, we offer HVAC maintenance plans in Billings, which include scheduled tune-ups, cleaning, safety checks, and priority service to ensure your heating and cooling systems operate efficiently and reliably.

Can regular HVAC maintenance lower my energy bills?

Yes, regular HVAC maintenance can help lower your energy bills by keeping components clean, identifying issues early, improving airflow, and ensuring your furnace and air conditioner function efficiently throughout Montana's varying seasons.

Do you install energy-efficient HVAC systems?

Yes, we install energy-efficient HVAC systems designed to reduce energy consumption, enhance comfort, and meet the demands of Montana's climate. Our offerings include high-efficiency furnaces, air conditioners, heat pumps, and smart thermostats.

How often should I replace my furnace filter?

In most homes, it is recommended to replace the furnace filter every 1 to 3 months. However, homes with pets, individuals with allergies, or those with heavy HVAC usage may require more frequent filter changes.

Why is my air conditioner blowing warm air?

If your air conditioner is blowing warm air, it could be due to several factors, including a dirty filter, low refrigerant levels, thermostat issues, a frozen evaporator coil, a tripped breaker, or mechanical failure. It is advisable to seek a professional diagnosis for your AC.

How long should a furnace or air conditioning system last?

Most furnaces and air conditioning systems typically last between 10 and 15 years when properly maintained. However, heavy use, poor installation, or neglected service can significantly shorten your system's lifespan.

Are your HVAC repair quotes clear and transparent?

Yes, we offer transparent HVAC repair quotes. Our technicians will explain the issue, present various options, and review the pricing before any work begins, ensuring you fully understand your heating or cooling repair costs.

How quickly can you respond to HVAC service calls in Billings?

In Billings, we aim to respond to HVAC service calls as quickly as possible, often providing same-day or next-day appointments. We also prioritize emergency heating and cooling issues.

Do you provide HVAC services for new construction projects?

Yes, we offer HVAC services for new construction projects. We work closely with builders to design and install heating, cooling, and ventilation systems that are properly sized, meet code requirements, and fulfill long-term expectations.

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Innovation

Fresh, creative solutions.

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Integrity

Honesty and transparency.

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Excellence

Top-notch services.

Visual representation of honesty and transparency in HVAC service, showing clear communication and trustworthy support

Integrity

Honesty and transparency.

Innovative HVAC solutions image showcasing fresh, modern, and creative heating and cooling approaches

Innovation

Fresh, creative solutions.

HVAC technician delivering top-notch service, representing excellence, quality workmanship, and customer satisfaction

Excellence

Top-notch services.

Empire Heating & Cooling logo - HVAC company based in Billings, Montana, serving residential and commercial clients since 1936

Empire Heating & Cooling is Billings’ trusted HVAC contractor, proudly serving Montana homeowners and businesses since 1936. From fast furnace repairs to full A/C system replacements and routine HVAC maintenance, our licensed technicians deliver dependable service using top-tier equipment and proven techniques. Call today for expert heating and cooling solutions that keep your system running efficiently year-round.

Company Information

Working Hours:

Mon-Thu: 7AM - 4:30PM

Fri: 7AM - 11AM

Sat-Sun: Closed

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